FAQ

The total rental fee consists of the Basic Rate + Optional Fees + Insurance/Coverage Fees (calculated daily) + Consumption Tax.

We accept cash, credit cards, and cashless payments. • MasterCard • JCB • AMERICAN EXPRESS • Diners Club • PayPay • au PAY • Rakuten Pay • d Payment • Merpay • WeChat Pay • Alipay

There is no mileage limit.

If you cancel your reservation due to your own circumstances, a prescribed cancellation fee will be charged. Please understand this in advance. After departure: 100% of the basic rate Same-day cancellation: 100% of the basic rate 1 day prior: 80% of the basic rate 2 days prior: 50% of the basic rate 3 to 5 days prior: 30% of the basic rate 6 days prior: 20% of the basic rate 7 days prior: None If we do not hear from you more than 1 hour after your reserved time, it will be treated as a cancellation.

This is a voluntary system that waives the deductible (100,000 JPY / 70,000 JPY) for vehicle and property damage that you would otherwise be responsible for in the event of an accident. For details, please see the Insurance/Coverage section.

Joining the Collision Damage Waiver is optional. If you join at the time of reservation or contract, the deductible for property and vehicle compensation will be waived in the unlikely event of an accident (excluding violations of regulations). For details, please see the Insurance/Coverage section.

If you have not joined the Collision Damage Waiver, you will be responsible for the deductible amounts. You will be responsible for: Property Damage Compensation (Deductible 100,000 JPY / 70,000 JPY) Rental Vehicle Compensation (Market Value) Non-Operation Charge (Part of business compensation) Please be aware of this in advance.

Yes, if you join, it applies to everyone. Please present the driver's licenses of all drivers at the time of rental.

All our rental cars are non-smoking vehicles.

All our rental cars are automatic transmission (AT) vehicles.

Yes, they are available for rent. Please choose according to your child's age and size. You can also bring your own seat. *Please install it yourself. Be sure to perform the final installation check yourself.

All our rental cars are equipped with an ETC device. ETC card rentals are also available.

Yes, ETC card rentals are available. Please apply at the time of reservation. (A handling fee applies).

It may be possible depending on availability. Please consult with us at the time of reservation. (Please note that we may not be able to meet your request depending on availability).

Yes, we have them available. Please check at the time of reservation.

All our rental cars are equipped with car navigation systems. Please use them with peace of mind.

We may refuse to rent to beginners. Please contact us directly for details.

A standard driver's license allows you to drive a vehicle with a capacity of up to 10 people. For details, please check the National Police Agency website.

Yes, it is possible. However, you must have a license valid for driving in Japan. For details, please check the National Police Agency website.

There is no age limit for renting a car as long as you have a driver's license. However, those who have held their license for less than one year or are under 21 years old cannot join the Collision Damage Waiver system. Please contact us directly for details.

We basically request advance reservations. We will decide based on the situation on the day, so please ask us directly. Please understand that we may refuse depending on availability.

You can book online or by phone. For online booking, please use the reservation form on our website, Skyticket, TOCOO, or official LINE account. For phone booking, please contact us directly.

Yes, it is possible.

Please complete your online or phone reservation at least 2 days in advance.

It depends on the method you used to book. Online reservations form third-party sites are handled by the respective sites. If you booked by phone or our site, please contact us directly.

If the confirmation email does not reach your email address, the reservation may be invalid. Please check your email address and spam folder again, and if you still haven't received it, please contact us directly.

Please bring the following to the rental shop: 1. Driver's license (for all drivers) 2. Amount required for payment (if paying by cash)

Reservation details, vehicle type, options, etc. may not be changeable. Please inform us of any changes as soon as possible.

We offer free transfers between the shop and Fukuoka Airport, Fukuoka International Airport, Hakata Station, and Tenjin Station. Please request this at the time of reservation.

We can handle this in some cases. Conditions apply, so please contact us directly.

We may not be able to accept extensions depending on other customers' reservations. If you wish to extend, please contact the rental shop as soon as possible. Extension fees will be settled upon return. Please note that penalty fees will apply if you extend or exceed the time without contacting us.

Yes, it is possible. However, please contact the rental shop in advance. Please note that we cannot refund any fees even if you return the car earlier than planned.

Rentals and returns are only available during business hours. Please check and ensure your pickup and return are within business hours.

Please contact us immediately. Please note that we cannot be held responsible for lost items.

In the event of a vehicle accident or breakdown, please contact us.

1. Aid the injured First, aid the injured. Then, immediately move the rental car to a safe place where it will not obstruct traffic. 2. Report to the police Both the perpetrator and the victim have a duty to report to the police. An accident certificate will be required later, so please complete the necessary procedures. 3. Contact the rental shop.

Taking the vehicle to remote islands by ferry is prohibited. Please understand this in advance.

Please check our Privacy Policy to understand how we collect and use your personal information.